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| 浅谈高校图书馆员如何提高服务质量 | |
| 引用本文： | 吴琳. 浅谈高校图书馆员如何提高服务质量[J]. 科技情报开发与经济, 2011, 21(8): 62-63 |
| 作者姓名： | 吴琳 |
| 作者单位： | 安徽理工大学图书馆,安徽淮南,232001 |
| 摘 要： | 针对目前高校图书馆借阅工作中存在的问题,提出了馆员有效提高服务质量的具体措施,即牢记图书馆的职能,树立人本意识,了解读者心理,增强职业幸福感,妥善处理违章行为。 |
| 关 键 词： | 高校图书馆 读者服务 服务质量 |
Discussion on How University Librarians to Improve the Service Quality |
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| WU Lin. Discussion on How University Librarians to Improve the Service Quality[J]. Sci-Tech Information Development & Economy, 2011, 21(8): 62-63 | |
| Authors: | WU Lin |
| Abstract: | In the light of some problems existing in circulation work of university library,this paper puts forward some concrete measures for the librarians to effectively improve the service quality such as remembering firmly the functions of the library,establishing the humanistic consciousness,understanding readers＇ psychology,strengthening the professional happiness,and properly handling the illegal behaviors. |
| Keywords: | university library service for readers service quality |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |