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Apprehending and Embedding Customer Expectations in the Collaborative Development of Performance Indicators |
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| Authors: | Schulz Rebekah Sense Andrew Pepper Matthew |
| Institution: | 1.Community and Culture, Georges River Council, PO Box 205, Hurstville, NSW, 1481, Australia ;2.Faculty of Business, University of Wollongong, Northfields Avenue, Wollongong, NSW, 2522, Australia ; |
| Abstract: | Systemic Practice and Action Research - The purpose of this paper is to detail a systematic and systemic approach to capturing and embedding multiple customers’ expectations into a framework... |
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| 本文献已被 SpringerLink 等数据库收录！ | |