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供应链管理流程
引用本文:常子杰.供应链管理流程[J].科技情报开发与经济,2005,15(2):109-110.
作者姓名:常子杰
作者单位:天津财经大学
摘    要:成功的供应链管理要求跨职能的流程整合,包括企业内关键流程及组成企业供应链的外部网络。供应链管理关注关系管理和其绩效的改进。列举了8个供应链管理流程说明供应链管理是个一体化的流程,成功实施这8个流程可以使企业在战略上和运营上获得竞争优势。

关 键 词:供应链管理  管理流程  客户关系管理  客户服务管理
文章编号:1005-6033-(2005)02-0109-02
修稿时间:2004年12月8日

The Processes of Supply Chain Management
CHANG Zi-jie.The Processes of Supply Chain Management[J].Sci-Tech Information Development & Economy,2005,15(2):109-110.
Authors:CHANG Zi-jie
Institution:CHANG Zi-jie
Abstract:Successful supply chain management requires the integration of cross-functional processes, including the internal key processes of enterprise and the external networks that compose the supply chain of enterprise. The supply chain management pays close attention to the relationship management and performance improvements. This paper lists eight processes of the supply chain management in order to elaborate that the supply chain management is an integrated process, and the successful practice of the eight processes can make the enterprise acquire competitive superiorities in strategy planning and operation.
Keywords:supply chain management  managerial process  customer relationship management (CRM)  customer service management ( CSM)  
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