| 电子邮件在图书馆参考咨询服务中的应用 |
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| 引用本文： | 程小玲,邱筇.电子邮件在图书馆参考咨询服务中的应用[J].科技情报开发与经济,2005,15(3):11-12. |
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| 作者姓名： | 程小玲 邱筇 |
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| 作者单位： | 江西省水利科研所科技信息中心,江西,南昌,330029;江西师范大学图书馆,江西,南昌,330027 |
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| 摘 要： | 计算机网络的普及和大量高新技术的应用。使图书馆参考咨询服务手段向现代化、多元化方向发展。而利用电子邮件是切实可行的方式之一。简要介绍了电子邮件应用于图书馆参考咨询工作中的优越性，从服务功能、服务方式的角度探讨了电子邮件在参考咨询服务工作中的应用问题。
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| 关 键 词： | 电子邮件 图书馆 参考咨询 用户服务 |
| 文章编号： | 1005-6033(2005)03-0011-02 |
| 修稿时间： | 2004年10月22 |
The Application of E-mail in the Reference and Consultancy Services of the Library |
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| CHENG Xiao ling,QIU Qiong.The Application of E-mail in the Reference and Consultancy Services of the Library[J].Sci-Tech Information Development & Economy,2005,15(3):11-12. |
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| Authors: | CHENG Xiao ling QIU Qiong |
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| Abstract: | The popularization of the computer-based network and the application of a lot of high-techniques make the means of the reference and consultancy services of the library develop towards the modernization and diversification, and the application of E-mail is one of the practicable methods. This paper briefly introduces the superiority of applying E-mail in the reference and consultancy services of the library, and probes into the application of E-mail in the reference and consultancy services of the library from the angles of the service functions and service methods. |
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| Keywords: | E-mail library reference and consultancy services client service |
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