Using Soft Systems Methodology to Fight Against Info-Exclusion: The Experience of a Brazilian University |
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Authors: | Marília Guimarães Pinheiro Luis Ricardo de Figueiredo Luciana Oranges Cezarino Dante Pinheiro Martinelli |
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Institution: | 1. Instituto de Ciências Matemáticas e Computa??o da Universidade de S?o Paulo, Av. dos Bandeirantes, 3900-FEARP, Ribeir?o Preto/SP, CEP 14040-900, Brasil 2. Instituto de Ciências Matemáticas e Computa??o da Universidade de S?o Paulo, S?o Paulo, Brasil 3. Faculdadede Economia, Administra??o e Contabilidade de Ribeir?o Preto da Universidade de S?o Paulo, S?o Paulo, Brasil
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Abstract: | The aim of this paper is to apply a systemic methodology to analyse the concept of info-inclusion which can guide strategic actions of institutions within civil society and within several levels of government. The paper provides a plan of action that, integrated with other tools, aims at fighting the technological and social gap. We apply Soft System Methodology (SSM), because it provides a holistic approach to info-exclusion. SSM is often used to analyse and resolve problems in complex social studies such as info-exclusion. An info-exclusion reduction project, developed by a university in the country region of Sao Paulo will be provided as a case study. This project is one of the several Brazilian initiatives to solve the problem of limited access to information technology tools. We start by contextualising info-exclusion in Brazil and follow with a review of SSM. We then introduce the concept of info-inclusion and apply SSM to it. We end with a discussion of the results obtained and with some suggestions for action and possible improvements. |
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Keywords: | Soft system methodology Info-inclusion Info-exclusion Information technology Education |
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