信访干部社会支持与应对方式的相关研究———以重庆市信访干部为例

采用问卷法，对重庆市297名信访干部进行了调查，通过探讨信访干部社会支持与应对方式的现状及其关系，从而有助于提升信访干部的心理调试能力以维持信访干部的心理健康。结果表明，重庆市信访干部主要采用“解决问题一求助”这种成熟型的应对方式，社会支持主要体现在主观支持上；已婚和未婚信访干部的社会支持要好于离异的信访干部；社会支持各维度与应对方式各维度均显著相关（p〈0．05）；主观支持对自责、幻想、合理化有明显的预测作用；支持的利用度对求助因子有明显的预测作用。研究表明，培养成熟型应对方式，完善社会支持系统，可提高信访工作成效。

Relationship between Social Support and Coping Style of Letter and Visit Cadre

To study the characteristics of social support and coping style of letter and visit cadres and relationship between them. 297 letter and visit cadres in Chongqing were randomly selected to perform Coping Style Questionnaire （CSQ） and Social Support Rating Scale （SSRS）. Results： letter and visit Cadres in Chongqing mainly used mature coping style of ＂seek the problem-solving sup- port＂, Social support is mainly reflected on the subjective support; Married and unmarried Letter and Visit Cadres had better social support than those who divorced; each dimension of SSRS and CSQ were significantly correlated, Subjective social support can be used to significantly predict self-accusation, fantasy and rationalization. The availability of social support can be used to significantly predict seeking support. Cultured mature coping styles, and improved social support systems, can improve the effectiveness of the petition.