一种基于行为的用户满意度评价方法

针对目前MIS开发及应用过程中难以对用户的满意度进行评价的问题，根据“行为是态度的反映”这一行为学原理，提出了通过对用户使用行为进行观测，从而对用满意度进行评价的方法，文中结合某电力局应用系统对该方法的具体运用步骤作了进一步的说明。通过实例，反映出方法解决了用户满意度评价过程中数据获取困难的问题，并与传统的用户满意度评价方法具有的相近的结果。

An Evaluation Method for User Satisfaction Degree Based on A Kind of Behavior

With an aim at solving the problems of being difficult for evaluating user satisfaction degree in the process of present MIS development and application, and based on the principle of behavior science that behavior is a reflection of the attitude, this paper suggests a method for evaluation of user satisfaction degree via carrying out the observation and measurement of user behaviors. Also, this paper further describes the concrete application steps of this method in combination with the application of the system of the certain power supply bureau. The actual examples reflect that this method can solve the difficult problems of data gathering in the process of user satisfaction degrees with the results similar to those obtained by traditional evaluation method of user satisfaction degrees.