Facilitating Trust Building in Networks: A Study from the Water Technology Industry |
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Authors: | Anne Haugen Gausdal Jarle Moss Hildrum |
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Institution: | (1) Department of Maritime Technology and Innovation, Vestfold University College, Box 2243, 3103 T?nsberg, Norway;(2) Department of Sociology, History and Regional Innovation, Vestfold University College, Box 2243, 3103 T?nsberg, Norway |
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Abstract: | This paper analyses how action researchers can facilitate trust building processes in inter-firm networks and develops a framework
for network development. A longitudinal case study of developing a regional network of water technology SMEs constitutes the
empirical base. The paper argues that researchers can directly facilitate processes with a capacity to build two types of
trust in different phases of network development, both characteristic-based and process-based trust. The findings indicate
that processes to build characteristic-based trust can be facilitated through dialogue processes in temporary groups at network
meetings. Processes to build process-based trust are stimulated by practical inter-firm teamwork. Furthermore, there seems
to be a mutually reinforcing relationship between these two forms of trust formation, which can be influenced by action researchers.
When the level of trust has reached a point of critical mass, new-coming firms seem to jump quickly through characteristic-based
trust towards a relatively high level of process-based trust. |
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