| 基于模糊综合评价的客户知识管理绩效评价研究 |
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| 引用本文： | 李玉保.基于模糊综合评价的客户知识管理绩效评价研究[J].河南科学,2012,30(4):521-525. |
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| 作者姓名： | 李玉保 |
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| 作者单位： | 永城职业学院,河南永城,476600 |
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| 摘 要： | 以客户知识管理绩效评价为研究对象.对企业知识管理绩效评价和客户知识管理进行了分析.建立了基于CMAT的客户知识管理绩效评价指标体系.给出了模糊综合评价的评价过程模型.为企业有效实施客户知识管理绩效评价提供了一个研究框架.
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| 关 键 词： | 客户知识管理 绩效评价 模糊综合评价 |
Fuzzy Comprehensive Evaluation Based on Customer Knowledge Management Performance Evaluation |
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| Li Yubao.Fuzzy Comprehensive Evaluation Based on Customer Knowledge Management Performance Evaluation[J].Henan Science,2012,30(4):521-525. |
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| Authors: | Li Yubao |
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| Institution: | Li Yubao(Yongcheng Vocational College,Yongcheng 476600,Henan China) |
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| Abstract: | In this paper,the performance evaluation of customer knowledge management is regarded as the research object.First of all,the paper analyzes enterprise knowledge management performance evaluation and customer knowledge management.Then,based on CMAT,it builds the customer knowledge management performance evaluation index system.Finally,it gives the model the evaluation process of the fuzzy comprehensive evaluation.All of the information can provide a research framework to carry out customer knowledge management performance evaluation effectively for enterprises. |
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| Keywords: | customer knowledge managements performance evaluation fuzzy comprehensive evaluation |
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