高校图书馆信息共享空间服务质量的实证研究——以海口经济学院图书馆为例

通过问卷调查的形式,从用户对海口经济学院图书馆信息共享空间(IC)学习环境、信息资源、图书馆员和服务效果等多方面的服务质量评价,客观地揭示了目前该校图书馆的IC服务质量和发展状况,结合问卷调查中用户提出的建议和意见,对如何创新IC服务方式和提升IC服务质量进行了有益的思考。

The Empirical Study on the Service Quality of Information Commons （IC） of University Library——Taking the Library of Haikou College of Economics as an Example

Through the questionnaire survey and service quality evaluation on the IC of the library of Haikou College of Economics from aspects of learning environment, information resources, librarians, and service effects, etc., this paper objectively reveals the service quality and development status of the IC of the library of Haikou College of Economics, and connecting with the suggestions and opinions put forward by users in the questionnaire survey, carries on the beneficial thinking about how to innovate the IC service mode and improve the IC service quality.