| 排队论在设定产品维修服务人员中的应用 |
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| 引用本文： | 刘冬,朱玲,赫连志巍.排队论在设定产品维修服务人员中的应用[J].河北科技师范学院学报,2011,25(4):71-75. |
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| 作者姓名： | 刘冬 朱玲 赫连志巍 |
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| 作者单位： | 1. 燕山大学经济管理学院,河北秦皇岛,066000
2. 中国人民大学 |
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| 摘 要： | 为提高企业产品维修人员服务效率及量化决策方法，运用排队论对产品维修服务系统进行优化，首先确定了单队列多维修服务人员排队系统，采用离散函数和边际分析法解析优化模型，指出了提高产品维修人员服务效率的途径，并给出了应用实例。
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| 关 键 词： | 企业管理 产品维修 服务效率 服务优化 排队论 边际分析法 |
The Application of Queuing Theory in Product Maintenance Service Personnel Design |
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| Institution: | LIU Dong1,ZHU Ling2,HELIAN Zhi-wei1 (1 College of Economy and Management,Yanshan University,Qinhuangdao Hebei,066004;2 People’s University of China;China) |
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| Abstract: | In order to improve the enterprise product maintenance personnel service efficiency and quantization decision-making method,the queuing theory was used to improve maintenance service system optimization.Single-cohort multi-maintenance service personnel queue system was first identified.The analytical optimization model was then pointed out using the discrete function and marginal analysis to improve product maintenance personnel service efficiency method,and the application examples were also given. |
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| Keywords: | enterprise management product maintenance service efficiency service optimization queuing theory marginal analysis |
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