| 浅谈售后服务质量管理 |
| |
| 引用本文： | 康爱勤.浅谈售后服务质量管理[J].科技情报开发与经济,2008,18(22):173-175. |
| |
| 作者姓名： | 康爱勤 |
| |
| 作者单位： | 煤炭科学研究总院太原研究院,山西太原,030006 |
| |
| 摘 要： | 简述了企业售后服务质量管理的定义，分析了服务质量的关键要素。提出了加强服务质量管理、提升服务质量的有效措施。
|
| 关 键 词： | 售后服务 质量管理 企业管理 |
Analysis on the Quality Control of After-sale Services |
| |
| RANG Ai-qin.Analysis on the Quality Control of After-sale Services[J].Sci-Tech Information Development & Economy,2008,18(22):173-175. |
| |
| Authors: | RANG Ai-qin |
| |
| Institution: | KANG Ai-qin |
| |
| Abstract: | This paper expounds the definition of the quality control of after-sale services of enterprise,analyzes the key elements of the service quality,and advances some effective measures for strengthening the service quality control and improving the service quality. |
| |
| Keywords: | after-sale service quality control enterprise management |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
