浅析电子商务活动中的消费者权益保护问题

在电子商务日渐发展的今天,电子商务中的消费者权益保护问题也日渐突出,主要存在交易对象模糊、交易不安金、消费者知情权得不到保护、退货困难、责任界定及管辖权界定不明确等问题。针对这些问题,建议采取增强消费者维权意识、完善有关电子商务的法律法规、建立行业自律及消费者自律组织及建立高素质的执法队伍等手段和措施来切实维护电子商务中的消费者权益保护问题。

Questions of the Protection of the Consumer Rights and Interests in the Electronic Commerce Activities

E-commerce is developed day by day, the question of protection of consumers' rights and interests in e-commerce is obviously day by day too. Such as trading object fuzzily, unsafe trade, consumers' right can not be protected, sending goods difficulty, defining responsibility and jurisdiction indeterminately and so on. In order to solve these questions, we suggest take some measures such as strengthen the consciousness of consumer-safeguarding-rights, improve the laws and regulations about E-commerce, set up the trades and consumer independent management organization and high-quality law-enforcing ranks.