| 心理授权对员工满意、忠诚和绩效影响的实证分析 |
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| 引用本文： | 王顺江,陈荣,郑小平.心理授权对员工满意、忠诚和绩效影响的实证分析[J].系统工程,2012(5):61-67. |
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| 作者姓名： | 王顺江 陈荣 郑小平 |
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| 作者单位： | 北京科技大学东凌经济管理学院;清华大学经济管理学院 |
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| 基金项目： | 国家自然科学基金资助项目(71172011) |
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| 摘 要： | 以石化行业为背景,通过问卷调查的方法调查了617名石化企业一线员工的心理授权水平、员工满意度、员工忠诚和任务绩效以及该石化企业的内部营销水平。本文将内部营销的四个维度作为决定售后一线员工心理授权水平的前因变量,考查了售后服务员工的心理授权水平如何影响员工忠诚与任务绩效,并识别出员工满意在其中的中介作用。
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| 关 键 词： | 心理授权 内部营销 员工满意 忠诚 任务绩效 |
Empirical Analysis of the Effect of Psychological Empowerment on Employee Satisfaction,Loyalty and Performance |
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| WANG Shun-jiang,CHEN Rong,ZHENG Xiao-ping.Empirical Analysis of the Effect of Psychological Empowerment on Employee Satisfaction,Loyalty and Performance[J].Systems Engineering,2012(5):61-67. |
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| Authors: | WANG Shun-jiang CHEN Rong ZHENG Xiao-ping |
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| Institution: | 1.Dongling School of Economics and Management,University of Science and Technology Beijing,Beijing 100083,China;2.School of Economics and Management,Tsinghua University,Beijing 100084,China) |
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| Abstract: | This study surveyed 617 frontline employees from a big company in petrochemical industry,aiming of examing their psychological empowerment,employee satisfaction,employee loyalty,task performance and the internal marketing mixes of the company.The paper investigated the impact of psychological empowerment on employee loyalty and task performance,and the contribution of the four dimensions of internal marketing on the establishment psychological empowerment respectively. |
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| Keywords: | Psychological Empowerment Internal Marketing Employee Satisfaction Loyalty Task Performance |
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