| 论图书馆服务补救的有效开展 |
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| 引用本文： | 范艳君.论图书馆服务补救的有效开展[J].长春大学学报,2008,18(11):95-97. |
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| 作者姓名： | 范艳君 |
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| 作者单位： | 长春师范学院图书馆,吉林长春130012 |
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| 摘 要： | 论述了服务补救的基本内容，认为图书馆应该从多方面有效开展图书馆服务补救，主要包括强化服务补救意识、制定服务标准、开辟投诉渠道、构建服务补救系统及加强图书馆的人员管理等。
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| 关 键 词： | 图书馆 服务补救 服务失误 读者服务 |
The effective development of library service recovery |
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| FAN Yan-jun.The effective development of library service recovery[J].Journal of Changchun University,2008,18(11):95-97. |
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| Authors: | FAN Yan-jun |
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| Institution: | FAN Yan-jun(Library,Changchun Normal College,Changchun 130032,China) |
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| Abstract: | This article discusses the basic contents of library service recovery.It considers that library should develop library service recovery effectively from such aspects as strengthening the awareness of library service recovery,establishing service standards,opening up complaint channels,building service recovery systems and strengthening personnel managements. |
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| Keywords: | library service recovery service failure reader service |
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