| 读者感知图书馆服务质量的管理 |
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| 引用本文： | 程彩萍,郑邦勇.读者感知图书馆服务质量的管理[J].科技情报开发与经济,2012,22(2):21-24. |
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| 作者姓名： | 程彩萍 郑邦勇 |
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| 作者单位： | 徐州师范大学图书馆,江苏徐州,221009 |
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| 摘 要： | 通过认知高校图书馆读者感知服务质量定义,剖析了图书馆服务质量差距产生的原因,探讨了高校图书馆提高服务质量管理的对策。
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| 关 键 词： | 图书馆 服务质量 读者感知 |
The Management of the Reader Perceived Library' s Service Quality |
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| CHENG Cai-ping
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ZHENG Bang-yong.The Management of the Reader Perceived Library' s Service Quality[J].Sci-Tech Information Development & Economy,2012,22(2):21-24. |
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| Authors: | CHENG Cai-ping ZHENG Bang-yong |
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| Institution: | CHENG Cai-ping,ZHENG Bang-yong |
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| Abstract: | Through cognizing the definition of reader perceived university library’s service quality, this paper analyzes the reasons why the difference of libraries’ service quality produces, and probes into some countermeasures for improving the service quality management in university library. |
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| Keywords: | library service quality reader’s perception |
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