| 高校图书馆流通部馆员与读者的沟通技巧 |
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| 引用本文： | 王秀英.高校图书馆流通部馆员与读者的沟通技巧[J].科技情报开发与经济,2011,21(7):77-79. |
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| 作者姓名： | 王秀英 |
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| 作者单位： | 河北政法职业学院图书馆,河北石家庄,050061 |
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| 摘 要： | 沟通是一门"艺术",需要掌握一定的技巧。分析了馆员与读者的常见矛盾类型,探讨了馆员与读者的沟通技巧。
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| 关 键 词： | 高校图书馆流通部 馆员 读者 沟通技巧 |
Discussion on the Skills for the Communication between Circulation Librarians and Readers in University Library |
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| WANG Xiu-ying.Discussion on the Skills for the Communication between Circulation Librarians and Readers in University Library[J].Sci-Tech Information Development & Economy,2011,21(7):77-79. |
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| Authors: | WANG Xiu-ying |
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| Institution: | WANG Xiu-ying |
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| Abstract: | The communication,which is an art,needs to master certain skills.This paper analyzes the reasons of the common conflicts between librarians and readers,and probes into the skills for the communication between librarians and readers. |
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| Keywords: | circulation department of university library librarian reader communication skill |
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