Reflection-in-Action: Modeling a specific organization through the Viable Systems Model

The purpose of this project is to explore a way for systems practitioners to learn the skills necessary to employ a particular systems model in practice. Reflection-in-Action is one way to embark on a double-loop learning cycle and, thus, develop the tacit skills and inarticulate knowledge needed to employ a particular systems model. Through Reflection-in-Action, a Viable Systems Model (VSM) of the San Francisco Zoo was constructed. This project involved three phases of research; for each, a VSM using the data available was constructed. During each phase, the questioning of current assumptions and operating norms led to changes in the direction of the research. This led to the construction of significantly different VSMs for each phase.     

The VSM toolbox: Software for the viable system model

Learning and using the viable system model (VSM) are both facilitated by good software. This paper reports on software developed to support expert users in storing, managing, and retrieving the data associated with large-scale VSM studies. The software also seems to help novice users in learning to apply the VSM. To stereotype the software somewhat, it is a graphics-interface dbms for the various diagrams associated with VSM, for instance, the diagrams in Stafford Beer'sDiagnosing the System for Organizations (Wiley, Chichester, 1984).     

A Set of Conventions,a Model: An Application of Stafford Beer’s Viable Systems Model to the Strategic Planning Process

In contemplating better ways to manage, Stafford Beer says the big problem is that you are not determining absolute facts: you are establishing a set of conventions. Hence his view, that a model is neither true nor false: it is more or less useful. And while this paper suggests Beer’s Viable Systems Model (VSM) is overwhelmingly more, rather than less useful, that the VSM and its founding theories are virtually unknown at the level of everyday management begs the question, why? Over time we have learned about the usefulness of the VSM compared to other management theories, when used in the contest of the organisational strategic planning process. Thus through a sequence of diagrams based on Beer’s original drawings, we show how the VSM came to underpin a process for strategic planning in one organisation. The paper has three aims; to attach an everyday ‘common speak’ understanding to some of Beer’s work, to demonstrate how we have learned to appreciate the usefulness of the VSM and its associated diagrams and conventions and to suggest a link between the Action Research change methodology and Beer’s work.     

Environmental Scanning and Scenario Planning: A 12 month Perspective on Applying the Viable Systems Model to Developing Public Sector Foresight

An environmental scan project is outlined and discussed using the viable systems model (VSM). A participant/observer perspective applied futures thinking, systems practice, scenario orientated narratives and risk assessment frameworks to an annual corporate planning process involving engagement and communication with senior public sector executives. Focus was given to improving foresight techniques through the innovative use of existing resources and skills. Results included additional work on scenario development, designing a decentralised “Development Directorate” network and evaluating complexity science sense-making techniques to enhance foresight capacity. Submitted with assistance from Dr. Angela Espinosa, Hull University Business School, UK. The views expressed in this paper are the author’s and do not represent those of any organisation mentioned or implied.     

An Adaptive Use of Viable System Model with Knowledge System Diagnostics Serving Industrial Democracy in a Textile Manufacturing Company

The primary purpose of this research is to improve Beer’s Viable System Model (VSM) which is built on cybernetic principles and tools and aims to design adaptive, responsive and goal-seeking organisations possessing all features of viability. Assessing the strengths and weaknesses of VSM, this research proposes to enhance the model by using it in combination with Topp’s Knowledge System Diagnostics (KSD) which tries to uncover an organisation’s rules of formation making possible the creation and maintenance of knowledge within an organisation. It is thought that, equipped with this information, an adaptive application of VSM with KSD might cure unhealthy managerial practice—a lack of employee involvement in decision making and responsibility and authority sharing—observed both in a textile manufacturer and VSM. Methodological implications of this version of multimethodology are discussed, and then research site issues are revealed and recommendations are made.     

An Organizational Cybernetics Framework for Designing a Viable Higher Education System

Systemic Practice and Action Research - The Viable System Model (VSM) is an Organizational Cybernetics framework mainly used to handle systems complexity. The fundamental role of the VSM is to...     

Individual Actions as Community Informative Resources. A Collective Informative Systems Approach

This paper conceives communities (in this case, partnerships) as being able to become collective informative repositories of individual and collective actions that may better-inform their members. This paper presents one approach for studying if a community has become such an informative repository. The approach used here consists of introducing a formal language (Viable Systems Modelling, VSM) into one of the community nodes (a participant) and tracing if its use is seen in another node (another participant) - indicating the presence of a process of diffusion. This research design has been tested in a crime-reduction partnership in the UK. One of its members was asked to engage in the design and testing of this approach as a co-researcher. As a result, a questionnaire to map communication and control devices inside an organization was jointly developed. In keeping with VSM principles, the questionnaire encouraged participants to reflect on attenuation and amplification processes within their communications channels. To test the quality of the outcomes of this approach, members from another crime-reduction partnership were also invited to answer the survey; this was to confirm that VSM notions were not evident for those outside the development and testing of the questionnaire. The questionnaire indicated also its capability to make visible communication and organizational processes within collectives and its potential to stimulate self-organization, for those individuals who became familiar with VSM. Furthermore, this approach provided the authors with the capability to study information flows inside the two collectives, and contributed to an understanding of these flows as a model for building and maintaining a Community Informative System.     

Design Rules for Intranets According to the Viable System Model

The Viable System Model, VSM, by Stafford Beer is a model used for diagnosing and designing organizational structure and communication to facilitate necessary and sufficient conditions for viability. The model has been used for diagnosing different kinds of organizations at different levels where its use highlights existing or missing communication patterns and information flows in different communication channels and relates findings to a viable system. In a previous article, VSM and Intranet have been discussed and examples of advantages of combining the two concepts when designing organizations, has been given. In this article, VSM is combined with Intranet and possible functions in an intranet that support information exchange between different systems are identified and described. The suggested functions identified in this article are finally related to Intranet use modes, and the concepts of Empowerment vs. control.     

Case Study Application of VSM to Transfer Pricing

Transfer pricing is a challenging problem for MNEs. This research reports quantitative results from a survey of Taiwanese MNEs operating in China, indicating differences between method frequency domestically and internationally, and mainly authoriarian top down transfer pricing decision-making. A transfer pricing system, based on the viable system model (VSM), is proposed to introduce an open systems holistic approach. The proposed VSM transfer pricing system is applied in seven MNEs, and the outcome of the applications is reported from interviews with CEOs. The proposed VSM transfer pricing system was reported to lead to improved transfer pricing decision-making, because of more complete information, integrated information flow, people know their responsibilities, more accountability, fewer conflicts, more participation, and more proactivity.     

The critical kernel in modern systems thinking

This paper unpeels two influential contributions to modern systems thinking, Beer's viable system model (VSM) and Checkland's soft systems methodology (SSM), and finds inside a critical kernel. It is argued, indeed, that these approaches become coherent only when liberated from their regulative shells and interpreted from the critical position. So much does the critical kernel lie at the very heart of modern systems thinking.     

The Viable Systems Model Applied to a National System of Innovation to Inform Policy Development

This paper outlines how the viable systems model (VSM) can provide insights into a National System of Innovation by focussing on the necessary variety needed to match the system's changing external environment. Because an innovation system is more diffuse than a firm, the VSM needs to be described within an ‘ecological’ metaphor. This approach gives insights into the system's learning processes, showing that there can be a trade-off between variety and control for the system to maintain a fixed level of viability. Furthermore, for many innovation systemsthe coordination is ‘soft’; taking place through markets, through Government directions, and through relationships embodied in clusters, unions or industry groups, etc.Governments generally can only manage the system indirectly by facilitating the generation of the necessary variety, influencing strategic directions, filling gaps in the system and encouraging coordination. Societal or cultural innovations, such as new forms of citizen participation in decision-making, may well improve the viability of an innovation system. However, if these innovations are pursued for societal rather than economic purposes, they fall outside the usual definition of innovation within an NSI.     

Diagnosis of Organizational Soft Problems in a Peruvian Financial Institution by Systemic Thinking

Managing financial institutions in an underdeveloped economic context has become a real challenge nowadays. In order to reach the organization’s planned goals, they have to deal with structural, behavioral and informational problems. From the systemic point of view, this situation gets even worse when the company does not present organizational boundaries and a cohesive identification for their stakeholders. Thus, European countries have some special financial lines in order to help the development of micro credit in Latin communities in an attempt to help the local economy. However, institutions like Caixa dos Andes in Peru present management problems when dealing with this complexity. Based on this, how can the systemic eye help in the diagnosis of soft problems of a Peruvian financial company? This study aims to diagnose soft problems of a Peruvian financial company based on soft variables like identity, communication and autonomy and also intends to identify possible ways to redesign its basic framework. The (VSM––Viable System Model) method from Beer (1967), applied in this diagnostic study, was used in a practical way as a management tool for organizations’ analysis and planning. By describing the VSM’s five systems, the creation of a systemic vision or a total vision is possible, showing the organization’s complexity from the inside. Some company’s soft problems like double control, inefficient use of physical and human resources, low information flows, slowness, etc. The VSM presented an organizational diagnosis indicating effective solutions that do integrate its five systems.     

基于复杂网络和随机游走算法的研发项目组合风险分析

针对项目组合中的风险分析问题,本文通过构建"项目组合-风险"双层网络模型,提出了基于随机游走算法的项目组合风险定量分析方法,以更准确地预测项目组合风险.首先,本文在研发项目间依赖关系分析的基础上,构建了项目组合网络,并采用设计结构矩阵(DSM)法建立了基于复杂网络中"邻接节点"的项目间连接强度模型.然后,采用多领域矩阵建立了由风险事件推导风险因素间依赖关系的模型.进一步,通过集成项目组合中项目间依赖关系、项目与风险因素间对应关系、以及风险因素间初始的依赖关系,构建了"项目组合-风险"双层网络模型,采用随机游走算法得到稳定状态下最终的"项目-风险因素"域映射矩阵(DMM)和风险因素DSM.最后,以某研发项目组合为例,采用随机游走算法进行项目组合风险的精准预测,并采用PageRank方法对风险因素进行排序,验证了本文提出模型和方法的有效性.     

Systemic Model for Diagnosis of the Micro,Small and Medium Enterprises from Two Cities from the Countryside of the State of <Emphasis Type="Italic">São Paulo</Emphasis> in Brazil

This article presents a proposal of a systemic model composed for the micro and small companies (MSE) of the region of Ribeirão Preto and the agents which influenced their environment. The proposed model was based on Stafford Beer’s (Diagnosing the system for organizations. Chichester, Wiley, 1985) systemic methodologies VSM (Viable System Model) and on Werner Ulrich’s (1983) CSH (Critical Systems Heuristics). The VSM is a model for the diagnosis of the structure of an organization and of its flows of information through the application of the cybernetics concepts (Narvarte, In El Modelo del Sistema Viable—MSV: experiencias de su aplicación en Chile. Proyecto Cerebro Colectivo del IAS, Santiago, 2001). On the other hand, CSH focus on the context of the social group applied to the systemic vision as a counterpoint to the organizational management view considered by the VSM. MSE of Ribeirão Preto and Sertãozinho had been analyzed as organizations inserted in systems that relate and integrate with other systems concerning the public administration, entities of representation and promotion agencies. The research questions: which are the bonds of interaction among the subsystems in this process and who are the agents involved? The systemic approach not only diagnosed a social group, formed by MSE of Ribeirão Preto and Sertãozinho, public authorities and support entities, but could also delineate answers that aimed the clarification of obscure questions generating financial assistance to the formularization of efficient actions for the development of this system.     

Collaborative Project Management: A Systemic Approach to Heavy Equipment Manufacturing Project Management

Quite often over the last decade, heavy equipment manufacturers are trying to improve their project management performance with the use of effective project management methods. However, the challenges encountered aren’t isolated problems and a systemic approach is required. This paper exemplifies how a systemic approach can be applied to heavy equipment manufacturing project (HEMP) management, through of a multifaceted vision. The findings present in the paper are based on a two-year case study in a metallurgic equipment manufacturing enterprise in China. Based on the analysis of HEMP management problems and the contributions on systemic approach application in project management, the paper enriches existing theory by: (1) interpreting the HEMP management system with the top-down disassembly method; (2) developing the collaborative project management approach with a systems view highlighting the project characteristics management and inter-departmental collaboration; (3) making suggestions for systemic approach application in project management. For practitioners and researchers, the findings are particularly meaningful for manufacturing project management and systemic approach application.     

Feasibility-Oriented Application of System Analysis in SMEs-The Cybernetic Approach of VSM Applied to Horticultural Retail Companies in Germany

Many approaches of business analysis focus on single disciplines or specific problems but ignore complex and dynamic interrelations between small and medium-sized enterprises (SMEs), their stakeholders, and their business environment. In order to meet these challenges, the system analysis tool Vester sensitivity model (VSM) is applied on a reference company representative of the German horticultural retail sector. Based on the principles of system theory and (bio-) cybernetics, the VSM system building tool uses net thinking, heuristics, and a participatory approach to illustrate and evaluate the systemic role of relevant key variables, and their interrelations in the example company. In this article, the analytical steps of the VSM are applied up to the finalized effect system model of the reference company. As an innovative aspect, the article emphasizes how the multilevel process of the system analysis can be put into practice more effectively by using interactive media tools to enable the required communication and consensus by the participating stakeholder panel. Elements such as the manager’s ability of strategic planning, the organizational climate, and the company’s image were uncovered as critical, but also stabilizing key factors for such companies. Although the study focuses on the specific situation of German horticultural retail companies as the research subject, the suggested procedure of integrated knowledge generation is transferrable to any business, industry branch, and country. Especially scholars, advisors, and business analysts working in the field of SME management can use the concept to evaluate such systems in the overall context of the companies under investigation.     

Organization Change in a University Hospital: A Six Year Evaluation Report of the HORIZONS Project

Many health care organizations are currently engaged in changing the design of their health care services delivery system. The issues of cost containment, quality, and access are prominent. This paper reports on the impact of the implementation of a new organization design at one university hospital. The organization change effort (named HORIZONS) was a five year project funded in part by the Robert Wood Johnson Foundation and the Pew Charitable Trusts. In a changing health care environment, the project was undertaken with three goals in mind: (1) to maintain and enhance quality of patient care; (2) to improve the quality of working life; and (3) to accomplish this in a budget neutral manner. Initiated as a program to strengthen hospital nursing, the project became a patient-focused redesign effort encompassing both clinical and administrative affairs. The core ideas of the project approach included systems thinking, interactive planning and idealized design. This evaluation reports on the project's progress after six years.     

Decoding the Japanese Lean Production System According to a Viable Systems Perspective

The increase in the complexity and variability of the business environment, due to constant and rapid changes in markets, calls for more flexible and effective production systems. Of the most valuable production systems, the Japanese lean production system (LPS) is the best known and studied, but is still not the most widely applied with success outside Japan. The reason for the low level of success of lean production outside its native country is the lack of understanding of the strong interactions which hold between enterprises and business systems. In order to fill this gap in our knowledge, we investigate the systemic interactions according to the viable system view. To develop our analysis, we combine the elements of two of the major viable systems theories: the Viable System Model (VSM) of Stafford Beer, and the Viable System Approach (VSA) of Gaetano Golinelli. We combine these two perspectives to create a cohesive framework that combines the internal structural analysis of VSM with the analysis of links to the environmental suprasystems of VSA. In line with this framework, we examine the peculiar aspects of the Japanese LPS in order to find the relevant correspondences between the Japanese LPS and the Viable Systems perspective. We portray the peculiarities of the lean production system, shedding light on its roots in the Japanese business environment (Dominici 2008, 2010), and we show how it has worked as an incubator to create those managerial practices that represent the LPS. We also show how the Japanese kaisha can be effectively represented as a viable system in homeostatic interaction with the Japanese business environment. We conclude with an analysis of the results and summary of the possibilities for further research.     

Are You Receiving Me? A Viable System Model (VSM) Analysis of Purchasing Coordination in a Firm Engaged in Offshoring of Manufacturing Activities

This paper presents an account of the coordination of purchasing activities in a firm that offshored their manufacturing operations that later turned problematic. Empirical data is drawn from a single in-depth case study within a large multinational company which was involved in production offshoring in 2009. The paper draws on the viable systems model (VSM) as the main theoretical lens. First, our findings suggest that purchasing coordination is a loose construct; one in which the role and types of information aggregation in the purchasing process is loosely defined compared to the aggregation of volumes and the effectiveness of sourcing teams. This finding partly explains why many cross-functional sourcing problems occur. Second, that organizational and functional contextual differences can no longer be sidelined in discussions of purchasing coordination because they define how the system’s functions interface and therefore are one of the most essential considerations for better purchasing coordination and ultimately organizational viability.

     

基于元网络的项目组织学习能力对任务完成影响评价仿真方法

组织能力是影响项目任务完成的决定性因素,而学习能力是组织能力形成的关键基础.基于元网络理论和动态仿真方法,将组织(人)、知识和任务视为多智能体复杂交互系统,提出知识扩散度和任务完成水平两项关键指标,研究项目组织学习能力对任务完成水平影响的内在机理.以通用品牌别克汽车4S店建设项目群管理为例,验证评价指标的合理性,并进一步通过仿真实验,识别项目组织的关键知识、关键组织以及关键学习阶段,进行组织学习能力提升和任务分配的优化.为项目组织设计、任务分配及组织学习的研究探索了一种有效的方法.