Claremont Colleges Emergency Preparedness: An Action Research Initiative

This study examines the role of knowledge management systems in the context of emergency preparedness at Claremont University Consortium. The research objectives required the researcher's direct involvement with CUC. Canonical action research methodology was used to guide the project. Overall, the client was satisfied with the project's outcome. The researcher designed and implemented an instantiation of a web-based knowledge management system using Wiki technology. This system can assist CUC in overcoming some of its immediate concerns with emergency preparedness. These include the ability of the system to facilitate the communication process, and enable a more structured approach for documenting and storing emergency related information. The system as it exists today is subject to further improvement. This includes the need for continuous training with the system, improving the navigational aspects, and seeking a better fit between the system and the emergency planning and response processes.

The Engaged Researcher–From Translator to Literary Change Agent

In this article we reflect upon an integrated approach to action research. The role of the engaged researcher is empirically addressed by using longitudinal field experiences. We take a narrative approach and tell three stories from the field. In analysing the stories we propose a transition of the role of the engaged researcher, from that of a translator of general theory and contextual practices to one of a literary change agent. The literary change agent inspires practitioners by means as concepts, metaphors and storytelling. We suggest that the narrative approach can bring a new and critical flavour to the previously under-explored area of the role of the researcher in action research.

Communicating Through Theatre: How Organizational Theatre Engages Researchers and Industrial Companies

In this article, we focus on the communicative aspects in action research (AR), and how we as action researchers have been inspired by working with a theatre company in enterprise development. The theatre showed us a different landscape concerning communication in the enterprise development process. We discuss how communication in AR traditionally is handled, and challenge AR by introducing how a theatre company creates engagement and involvement in the development process. Action researchers can enhance their research activity through using communication forms borrowed from theatrical performance in order to inspire and increase participants’ involvement in change processes.

Going Green from the Inside: Insider Action Research at the Volvo Car Corporation

Various forms of action research have been proposed as remedies for the one-sided focus on theoretical interests existing in Business School research. Among other conceptual elaborations, Insider Action Research (IAR) suggests that action research needs to be supported by an insider's view of activities in order to achieve any substantial contribution to practice and theory. Even though the IAR model is potentially capable of overcoming a number of practical, political, and epistemological problems, it has been explored relatively little in terms of practical examples and lessons. This paper presents the account of an Insider Action researcher at the Volvo Car Corporation, aimed at studying the development of environmental strategies and “eco-benign” automobiles “from the inside”. The paper suggests that even though IAR remains a promising model, the political ingenuity and savoir-faire of the insider action researcher must not be underrated.

The Role Conundrums of Co-Inquiry Action Research: Lessons from the Field

This paper focuses on the role conundrums that confront action researchers who are engaged in co-inquiry designs for purposes of generating knowledge that is both actionable and makes a robust contribution to a more generalized body of knowledge. Drawing on the lived experience of researchers in such a project in U.S. Department of Veteran Affairs, this paper describes the conundrums that confronted the researchers, identifies the central dynamics around which they seem to be organized, and discusses the impact on the subsequent practice of the researchers. Practices that establish reflexivity in the research process are an important part of the role of the researchers. So too is establishing relationships that provide for sensemaking and integrating rigor and relevance.

Improving End User Behaviour in Password Utilization: An Action Research Initiative

This paper is about the design and implementation of techniques and strategies to improve end user behavior in the utilization of passwords within a formal setting. The researchers were requested to investigate the issues inherent in the password management and utilization procedure within the client organization and thereby improve end user behavior in utilization of passwords within the organization. The researchers completed an action research study and successfully implemented a training program to improve system users’ behavior related to passwords. They used a unique approach by designing training for creating passwords to fit with theories pertaining to human memory. In addition, the researchers also created and delivered security awareness training. The end users of the target information systems reported that after training they were able to use strong passwords (A strong password in our organization is one that has 15 characters with at least two numbers and one symbol) without writing them down. Requests to the help desk for password resets decreased. Users also reported that they are much more aware of security threats.

Multimodal Systemic Metamethodology: An Application to Edgar Morin’s Doctrine

This paper intends to show how multimodal system methodology can be interpreted as a metamethodology that can house different specific methodologies to be used in action-research.

Defining Focus and Integrity in Building a Community Research Coalition

Pervasive and systemic barriers to collaborative university-community research make such studies highly challenging. Yet the necessity of participative research means that feasible ways to conduct high quality collaborative investigations must be sought. In a longitudinal action research study investigating adult literacy, issues facing community and academic researchers centred upon focus and integrity. Differing researchers defined focus and integrity in sharply varying ways, so that terminology employed within the programme formed contested sites of meaning and interpretation. This meant that ideas of research integrity held very different connotations for different actors. Yet the viability of the programme depended on both academics and community people attempting to expand their horizons by understanding and taking into account others’ perceptions.

Participatory Sustainability Impact Assessment: Scientific Policy Advice as a Social Learning Process

This paper deals with the development of scientific policy advice by providing a methodology to foster a social learning process. The methodology, called participatory Sustainability Impact Assessment (pSIA), aims to structure complex problem situations, to clarify interests and basic assumptions, to interpret scientific studies, to develop impact assessment, and to explore sensitivity of uncertainty and lack of information. In pSIA workshops the participants are supposed to build conceptual models with different modelling methods, like System Dynamics, Value Chain Analysis, and Morphological Analysis. A case study is presented that describes a workshop series with political as well as academic actors, applying the pSIA approach to an impact assessment of Economic Partnership Agreements between the European Union and the Eastern and Southern Africa Region.

Creating ‘Rhizomatic Systems’ for Understanding Complexity in Organizations

The article describes and demonstrates the use of a new research proposal for understanding the complexity in organizations in terms of a Deleuzian sense of an event. It creates the rhizome metaphor that allows the emergence of different ways of systems thinking, a legitimate challenge to the Modernist’s orthodoxy. For Deleuze and Guattari, micropolitics are the essence of what we call ‘rhizomatic systems.’ It is this concept of the organization, as a rhizome or rhizomatic systems that we want to focus from ‘problem solving’ in a real-world situation to the process of problematization, that is, the making or appreciating a series of events in the problematizing fields. The paper draws on the research experience in which participatory action research was carried out in a Korean distribution company. The participatory learning process happened to create a series of events in which ‘time-related research’ was conducted in order to facilitate the process of problematization within the organization.

Professional Development through Action Research: Case Examples in South African Higher Education

This paper identifies the quality characteristics of a professional development (PD) program on action research (AR) and presents the results of a second-order evaluation of such a program. Three case examples in South African higher education demonstrate how AR methodology has been applied to design, conduct and evaluate the PD program and to identify new ways of learning and improving professional practice in higher education. From data analysis, we distinguish six factors significant in contributing to the quality of the PD program in all three universities: facilitator expertise, adaptive planning, responsive evaluation, critical events, application, and self-efficacy. On the basis of the evaluation results, we present five models: (1) the AR workshop cycles; (2) characteristics of a quality PD program; (3) a PD program on and through AR; (4) three levels of reflection on AR; and (5) meta-action research.

Practicality, Positionality, and Emancipation: Reflections on Participatory Action Research with a Watershed Partnership

In the last few decades, there has been a trend towards increased stakeholder and public participation in natural resource management in North America. To a certain extent, the rationale for this trend is found in the complexity and uncertainty of environmental issues, which confront us with the coexistance of multiple legitimate values and perspectives in society. Recognizing this “epistemological plurality” has important implications for both policy and science. In this paper, I critically reflect on my experiences as a doctoral student engaged in participatory action research (PAR) with a watershed partnership in Ontario, Canada. In providing this biographical account, I seek to make a contribution to ongoing discussions regarding the nature, challenges and benefits of this methodological approach for academic research, as well as to emerging debates on PAR in the context of environmental governance and “post-normal” approaches to natural resource management.

Analytic and Dynamic Approach to Collaboration: A Transdisciplinary Case Study on Sustainable Landscape Development in a Swiss Prealpine Region

The involvement of stakeholders and the public in societal decision processes has lately received increased attention. We suggest that appropriate and tailored techniques should be selected and integrated to provide the prerequisites for inclusive involvement depending on the issue, type, goals and phase of the decision process in question, i.e. an analytic, systematic and dynamic approach to collaboration. In a transdisciplinary case study design we integrate diverse analytical methods whereby a process of mutual learning between science and people from outside academia is strived for. Our framework for collaboration is illustrated by a case study on sustainable landscape development in the Swiss prealpine region of Appenzell Ausserrhoden.

The Role of Behavioral Factors and National Cultures in Creating Effective Performance Management Systems

Many organizations install performance management systems (PMS), based on critical success factors, key performance indicators and the balanced scorecard, to improve their results. In practice many organizations have difficulty implementing a PMS because the influence of behavioral factors and national cultures is not taken into account enough. This article describes the findings of a study into the role of behavior and national culture in setting up an effective PMS at a multinational.

Toward a Buddhist Systems Methodology 1: Comparisons between Buddhism and Systems Theory

This paper compares some key concepts from Buddhism with ideas from different traditions of systems thinking. There appear to be many similarities, suggesting that there is significant potential for dialogue and mutual learning. The similarities also indicate that it may be possible to develop a Buddhist systems methodology to help guide exploration and change within Buddhist organisations.

‘Who’s in the Network?’ When Stakeholders Influence Data Analysis

Environmental applications of social network analysis (SNA) are just beginning to emerge, and so far have focussed on understanding the characteristics of social networks that increase the likelihood of collective action and successful natural resource management. We move beyond this discussion to demonstrate how knowledge gained from analysing the social networks of stakeholders can be harnessed for selecting stakeholders, and further, how these analyses can be influenced by the expressed wishes and concerns of stakeholders. Although we began our SNA using concepts derived from the resource-management literature, stakeholder involvement in the interpretation of the results led to the use of SNA techniques that had not previously been applied in the context of resource management. We thus re-analysed our data and modified our selection of research participants. Re-analysis led to the selection of research participants who (1) had unique positions in the network, thus occupying non-redundant communication roles in the network, (2) came from different stakeholder categories and (3) were relatively well-connected to others and tended to broker across different segments of the network. By combining insights from researchers and stakeholders in this way, it was possible to use SNA in an innovative and sensitive way to better meet the needs of the stakeholders and the research project.

Formalised and Non-Formalised Methods in Resource Management—Knowledge and Social Learning in Participatory Processes: An Introduction

The participation of non-state actors in public decision-making and transdisciplinary research is increasingly regarded as an effective means to cope with growing uncertainties and complexities in human–nature interactions. The management of natural resources is expected to profit from a broader knowledge base and processes of social learning, thus allowing for potentially more informed and creative decision-making. Communication is a key element of transmitting knowledge and fostering social learning. This article introduces the special issue, which assembles contributions that discuss different methods, instruments, tools, and models that have been developed in order to facilitate the transmission of information as well its selection and aggregation. Each of the contributions is briefly reviewed. The approaches discussed here and in the individual papers aim to foster learning in participatory processes. We argue that a key aspect is the degree to which methods are formalised. Formalisation refers to the extent to which information is channelled in a certain way, leaving more or less scope for open communication. Depending on the goals and context, more or less formalised methods can be employed. We conclude by highlighting the context-dependency of participatory processes in natural resource management and indicate some directions for future research.

System-Organisational Aspect of a Learning Organisation in Companies

The objective of this article is to discuss the learning organisation (LO) concept in correlation with network organisation (NO), which is an indispensable element for the transition into the new era of management, i.e. knowledge networking. Business organisations (BO) rarely achieve innovativeness, and thus competitive advantage, without establishing NO/LO and knowledge management. Therefore, a suitable knowledge strategy must be developed that is related to BO's business strategy. The last two statements surface our main hypothesis, which is described in our general model on linking the elements of an LO and then tested by empirical research carried out in Slovenian BOs. Our original model of LO has proved helpful in understanding BOs as LOs in transitional economies, e.g. in Slovenia. In them an innovation-based business has not yet become the norm with BOs of all sizes, with success mainly enjoyed in larger BOs. However, NO can help the LO concept spread and support innovativeness rather quickly in all BOs.

Is it Safe to Talk About Systems Again Yet?

The following article makes a case for the social sciences to renew their interest in systems, drawing on ideas circulating in organisational and community psychology, industry, engineering, biology and ecology, the new physics, management, evaluation, religion and spirituality, policy-making, human services professions, and service-user and community movements. It charts a different kind of systemic thinking in striking contrast to traditional mechanistic social systems theory. Sociology’s current resiling from systems theory is explained as a legacy of its loyal service in the ‘battlefield’ of the post WW2 critique of authoritarian structural-functionalist positivist systems and the hard-won interpretive turn to issues of process, diversity, conflict, change and a critical and ‘qualitative’ epistemology. A new transdisciplinary mental architecture of self-organising processes for complex living systems is offered which integrates understandings of both ‘structural systems’ and the ‘processual systemic’ in individual psychology, organisational sociology, and in action research as its epistemology.

The Systems Approach to the Pluralist Theory of International Relations: A Case Study of the European Union

This article aims at introducing concepts related to the systems approach applied to the international system. First, the authors describe the systems view considering General Systems Theory in order to conceptualize the international systems as well as the Pluralist Theory of International Relations. Based on General Systems Theory, the authors analyze the international systems from the perspective of the Pluralist Theory of International Relations, using a case study on the European Union. The pluralist image of international systems presents important similarities to Systems Theory, as it analyzes the international context, characterized by variety, complexity and dynamics and uses the concepts of object, attribute, inputs and outputs, environment, motivations and process, which enable a better understanding of the international system.