Systemic Intervention in a University Department: Reflections on Arrested Action Research

This paper reflects on my experience as an insider researcher attempting to use critical systems ideas and practices to promote quality improvement in a university engineering department. Reflection is a key part of learning. This paper is intended to contribute to critically, self-reflective learning for the community of systems practitioners. These reflections on my questions about participation, ethics, politics of process, and the choices and actions resulting from them may help others to formulate their own. The complexity of systems practice places substantial demands on the researcher, particularly in the case of insider, practitioner research. Nevertheless, the exploration of critical systems approaches to critique boundaries and structure ‘problems’ in the core aspects of higher education in locally meaningful ways should continue. While demanding, it still can work to promote learning about authentic quality.     

The Relationship of ‘Systems Thinking’ to Action Research

This article investigates the relationship of systems thinking to action research by reviewing the main developments in systems thinking and relating these to action research. There are two main lines of thought in systems thinking that lead to wholly different conceptions about action research. The first (systems thinking) advocates thinking about real social systems that it assumes exist in the world. The second (systemic thinking) supposes only that the social construction of the world is systemic. Greater emphasis is placed on systemic thinking consistent with its greater importance to contemporary action research. The article concludes that systemic thinking when taken to its practical conclusion from a critical perspective offers to action research a somewhat unique liberating praxis. Concern that any liberating praxis could remain hollow is addressed through a certain kind of ‘spiritual’ awareness that is suggested by wholeness.     

“EII META—MODEL” ON INTEGRATION FRAMEWORK FOR VIABLE ENTERPRISE SYSTEMS——CITY PLANNING METAPHOR BASED ON STRUCTURAL SIMILARITY

Enterprise systems must have the structure to adapt the change of business environment.When rebuilding enterprise system to meet the extended operational boundaries,the concept of IT city planning is applicable and effective.The aim of this paper is to describe the architectural approach from the integrated imformation infrastructure(In3) standpoint and to propose for applying the “City Planning” concept for rebuilding “inter-application spaghetti” enterprise systems.This is mainly because the portion of infrastructure has increased with the change of information systems from centralized systems to distributed and open systems.As enterprise systems have involved heterogeneity or architectural black box in them,it may be required the integration framework (meta-architecture)as a discipline based on heterogeneity that can provide comprehensive view of the enterprise systems.This paper proposes “EII Meta-model” as the integration framework that can optimize the overall enterprise systems from the IT city planning point of view.EII Meta-model consists of “Integrated Information Infrastructure Map(In3-Map)”,“Service·Framework” and “IT Scenario”.It would be applicable and effective for the viable enterprise,because it has the mechanism to adapt the change.Finally,we illustrate a case of information system in an online securities company and demonstrate spplicability and effectiveness of EII Meta-model to meet their business goals.     

Leadership and Learning: A Critical Reexamination of Senge’s Learning Organization

From its inception the concept of the learning organization has been identified with a particular type of organization or new forms of organizational learning. But it is often forgotten that Senge’s ‘system thinking’ formulation of the learning organization was inseparable from an attempt to reformulate a new way of thinking about change agency and leadership in organizations. Here it is argued that Senge’s learning organization can be re-conceptualised as a partial fusion of ‘systems thinking’ and learning theories that leads to a concept of organizational learning as a form of ‘distributed leadership’. However, the concept is critically flawed because it cannot theorise the organizing practices by which learning to lead and leading to learn are shared or distributed in organizations. It is concluded that Senge’s under-theorized focus on distributed leadership consistently neglects issues of practice and issues of power. As such his work does not provide an exploration of the possibilities for increasing the dispersal of human agency, power, knowledge and autonomy within the workplace.     

Systemic Human Relations in Dynamic Equilibrium

This paper reports on a breakthrough in thinking based on 33 years of field practice-based inquiry and previously published studies. It brings together several bodies of established and emerging thought including systems thinking, epistemology, psychology and sociology, in a way of thinking about the living fabric of complex human systems-in-process. It is offered here as a kind of transdisciplinary ‘Rosetta stone’ to those working around the world with one or more of these bodies of thought as a way of making some critical connections between them. In summary, an integrating ‘mental architecture’ is proposed whereby inquiry (research as an evaluative dynamic act of seeking) may be seen as the way by which living (notably human) systems come alive, and which is incorporated, organ-ised, ‘structured’ and relationally embodied in an individual and their psychological mind as personal process, and in social collectivities and their sociological organisation as cultural process.

Systemic Educational Approaches to Environmental Issues: The Contribution of Ecological Art

System thinkers and practitioners are trying to help society understand better the interconnectedness between issues that we previously tended to explore in isolation. Because of this, they have an important role to play in dealing with environmental issues. Indeed, the need to tackle those in holistic ways is now recognised and systems approaches are now complementing academic approaches such as ecological economics (Neumayer E (ed) (2003) Online encyclopaedia of ecological economics. International Society for Ecological Economics; Faber M, Manstetten R, Proops J (1996) Ecological economics. Concepts and methods. Edward Elgar, Cheltenham), which analyse ecological-human interactions. This paper explores how new forms of ‘environmental education’ could constitute particularly relevant vehicles for systems thinking and practice by building on messages and practices initiated in ecological art. Ecological art, it argues, has provided, for centuries, a practical form of holistic, interdisciplinary, problem-solving environmental management model—a particularly insightful illustration of how ‘systems thinking and practice’ can be used to deal with environmental problems. The paper suggests that art-based pedagogic forms could help put sustainability into practice by providing an educational tool that respects the systemicity of environmental issues and by encouraging systemic learning processes that are based on improved communication, sharing of perspectives, and stakeholders’ empowerment through participation and experience.

The business team standard: A means of improving the effectiveness of individual businesses in a multibusiness corporation

The paper describes a project carried out within a major chemicals corporation to improve the performance of the individual businesses. This was to be done by clarifying some of the organisational uncertainties in its structure and improving the way that specialists form coalitions to address market challenges together. The approach used was based on “systems thinking”, which is an intellectual framework of knowledge that attempts to view organisations as wholes and which studies the processes of change in any part in the context of the whole organisation. Some of the important concepts of systems thinking are explored as they might be applied within a business organisation. Specifically the tool used was the Viable System Model of Stafford Beer, which the authors interpreted and developed into a set of statements (“a Standard”) which describe best practice in such organisations. Managers have used this to explore possible gaps in their organisations and, with this understanding, find ways to improve performance.     

The Continuous Improvement Grid: An Empirical Investigation into the Effectiveness of a Systems,and Action Research,Based Continuous Improvement Intervention,for ‘New’ Organisation Development

This paper is a rare example of a large scale (n = 1310), positivist, evaluation of an action research program. It documents how the Royal Navy used the principles of scholarly consulting and pragmatic science to develop, apply and review a systems based tool, and associated ‘new organisation development’ intervention, to help staff explore and share perceptions of working practices, in order to expand their awareness of their current work situation and so uncover opportunities for improvement. Survey results suggest that the majority of individuals found the interventions valuable and participants in the events enjoyed significantly higher levels of understanding of the organisation, and greater collective, and individual, benefit from it. Findings also provide empirical evidence of the importance of involvement to making successful change, especially when dealing with the change averse. Overall the experience, of which the action research based study and associated positivist survey were part, reinforce the importance of what is described as ‘normative realigning pedagogy’—helping people change by facilitating their generation of new forms of understanding.     

Feminist Systems Theory: Learning by Praxis

Feminist Systems Theory (FST) is an emerging theory grounded in cultural ecofeminism and critical systems theory. FST’s contribution is in a set of principles that contain implications for community development and social research. FST brings to the fore the importance of valuing and considering the voices of people at the margins of social research and community development projects and is an effort towards a new ontology and language of person and nature to adequately address environmental marginalization. The ‘systems’ theory contribution to FST enriches our repertoires of methods and tools with an emphasis on systems thinking characterised by the use of boundary analysis. FST is ideally situated to enhance systemic intervention practice, an application of action research and participatory research practices. This paper will examine ‘process philosophy’ necessary to understand the nature of boundary analysis and the implications for FST and praxis with relevant examples drawn from case studies of current applications of FST in action research settings; (1) economic analysis and transition pathways; (2) policy analysis of the Close the Gap strategy for Indigenous equality and equity in Australia; (3) a community food distribution system; and, (4) a community health and diabetes prevention program.     

Collaborative Implementation Network Structures: Cultural Tourism Implementation in an English Seaside Context

Strategic policy has to be implemented within complex operating environments where organisations have to perform within an inter-dependent production process in a dynamic mix of competition and cooperation. This suggests that network structures need to be in place that allow for both collaboration and competition whilst mitigating against structural fragmentation. The aim of this research was to further the understanding of control and communication mechanisms and collaboration in policy implementation networks and focus upon problems of structural fragmentation in these complex policy environments. This research used a systems approach to develop a methodological framework based on Beer’s Viable System Model, work by Espejo and Social Network Analysis. The research was set in a tourism ‘cluster’ in an English seaside context, which is that part of the Yorkshire coast covered by the Scarborough Borough Council local authority, where a more culturally focussed tourism product was being introduced.     

Augmented reality system for aiding engineering design process of machinery systems

The paper presents the application of augmented reality for aiding product design and development of machinery systems.Augmented reality technology integrates an interactive computer-generated word with an interactive real word in such a way that they appear as one environment.AR technology can enhance a user's perception of the real world with information that is not actually part of the scene but is relevant to the user's present activity.Presented in the AR system is a mode for changing views of data-...     

A Fresh Look at The Systems Approach and an Agenda for Action: Peeking Through the Lens of Churchman's Aphorisms

This paper critically examines some important topics of systemic thinking to understand how our perception of problems can be enhanced and how the chances of deception can be mitigated while dealing with real-world problems. To achieve this objective, an attempt is first made to scrutinize some of the key issues of systemic thinking by looking through the lens of Churchman's aphorisms at: (1) the illusion of completeness and closure, (2) the meaning of holism, and (3) the concept of ‘Interbeing’. A preliminary ‘agenda for action’ is then laid out suggesting ways for increasing our perception and for minimizing the chances of being deceived in dealing with systems problems in practice.     

Systems and Environmental Decision Making—Postgraduate Open Learning with the Open University

Environmental issues affect everyone though the ways in which people engage with them varies a great deal. The Open University's Masters program in environmental decision making has at its core a modular course that enables students to incorporate environmental factors into their decision making from a starting point of identifying their own environmental issues using a systems approach. Students carry out a project based on their own experience in a decision-making situation of their own choice. A framework for environmental decision making is introduced and students learn how to use the framework systematically, systemically and critically. The course has evolved since it was first introduced in 1997 as both students and the course team have learnt about environmental decision making together. This paper analyses and interprets some of the data that have emerged from students projects since the course began.     

Towards an Holistic Framework for Environmental Change: The Role of Normative Behaviour and Informal Networking to Enhance Sustainable Business Practices

The term ‘Sustainable Development’ is brandished by modern businesses as a marketing ploy used to suggest evidence of ethical conduct, innovative thinking and moral superiority. However, when analysing an organisations’ adoption of sustainable practices, it is often clear—within the UK—that there are few activities that have been undertaken as an ethical stance instead of legal obligation (McCormick in Environmental politics and policy in industrialized countries, MIT, London, 2002). Our hypothesis is that most methodologies and practices for environmental management do not adopt a holistic perspective, causing significant problems in implementation from inadequate structures and communication channels (Espinosa et al. in Eur J Oper Res, 187:636–651, 2008). In particular we consider that most organisations are currently stifled with management hierarchies that prevent informal/social networking, which may be one of the most powerful natural forms for self-organisation. It is proposed that sustainable development requires more efficient communication channels that foster self-organisation and self-regulation as a method for more productive change processes. In this paper, we explain the reasons why meta-systemic principles of self-organisation and distributed network management offer clear criteria to design an environmental management system that operates on the basis of self-controlled individuals and communities.     

Expert discovery and knowledge mining in complex multi-agent systems

Complex problem solving requires diverse expertise and multiple techniques. In order to solve such problems, complex multi-agent systems that include both of human experts and autonomous agents are required in many application domains. Most complex multi-agent systems work in open domains and include various heterogeneous agents. Due to the heterogeneity of agents and dynamic features of working environments, expertise and capabilities of agents might not be well estimated and presented in these systems. Therefore, how to discover useful knowledge from human and autonomous experts, make more accurate estimation for experts＇ capabilities and find out suitable expert（s） to solve incoming problems （＂Expert Mining＂） are important research issues in the area of multi-agent system. In this paper, we introduce an ontology-based approach for knowledge and expert mining in hybrid multi-agent systems. In this research, ontologies are hired to describe knowledge of the system. Knowledge and expert mining processes are executed as the system handles incoming problems. In this approach, we embed more self-learning and self-adjusting abilities in multi-agent systems, so as to help in discovering knowledge of heterogeneous experts of multi-agent systems.     

<Emphasis Type="Italic">H</Emphasis><Subscript>∞</Subscript> control for stochastic systems with Poisson jumps

This paper discusses the H _∞ control problem for a class of linear stochastic systems driven by both Brownian motion and Poisson jumps. The authors give the basic theory about stabilities for such systems, including internal stability and external stability, which enables to prove the bounded real lemma for the systems. By means of Riccati equations, infinite horizon linear stochastic state-feedback H _∞ control design is also extended to such systems.     

A MODEL FOR THE ＂MAXIMUM CAPACITY＂ OF ROOMS OR OF SPACE

A discrete optimum mathematical model to derive the “maximum capacity“ of people in a room or in a space used for public gatherings is developed. There are two outcomes in the model. One is focused on whether the person farthest from exits can escape from the room. The other concentrates On the evacuation time of all the people in the room. According to the results of the two outcomes, a more reasonable “maximum capacity“ can be worked out in a simple way.     

Multi-granularity evolution analysis of software using complex network theory

Software systems are a typical kind of man-made complex systems. Understanding their evolutions can lead to better software engineering practices. In this paper, the authors use complex network theory as a tool to analyze the evolution of object-oriented (OO) software from a multigranularity perspective. First, a multi-granularity software networks model is proposed to represent the topological structures of a multi-version software system from three levels of granularity. Then, some parameters widely used in complex network theory are applied to characterize the software networks. By tracing the parameters’ values in consecutive software systems, we have a better understanding about software evolution. A case study is conducted on an open source OO project, Azureus, as an example to illustrate our approach, and some underlying evolution characteristics are uncovered. These results provide a different dimension to our understanding of software evolutions and also are very useful for the design and development of OO software systems.     

Systems Thinking for Studying International Professional Program Participants’ Thoughts

Studying the experiences of participants in international professional programs requires conceptual frameworks that take into account the complex systemic nature of the intercultural journeys. This article explores the thoughts of a prospective teacher related to a field experience abroad. The purpose is to understand the narratives of experience and demonstrate how systems thinking facilitated a deep study of this case. The focal case is that of a prospective teacher from the US who participates in a professional program in Ecuador for 2 months. Systems mapping, critical and soft systems criteria, and correspondence analysis help explore the contexts of the international professional program and the thoughts of the participant. Results show that the participant developed an awareness of cultural systems which is also reflected in her culturally sensitive practices after her completion of the program. Both worldviews and social interactions abroad had a significant place in the participant’s narratives of experience.     

STUDIES ON HORIZONTAL COMPETITION AMONG HOMOGENOUS RETAILERS THROUGH AGENT-BASED SIMULATION

1. Introduction A supply chain is a network composed osuppliers, manufacturers, retailers, etc., whichcooperate to offer a kind of goods or servicesThese supply chain members cooperate andcompete with each other to maximize theiown profits. For example,…