From Cybernetics and VSD to Management and Action

This paper uses Stafford Beer's Viable Systems Diagnosis (VSD) to suggest that the development of a model for actionable theory in organizations would take the form of a three-step process. The first step involves the definition and explanation of an appropriate theory base, the second theory interpretation into a coherent set of action principles and the third contextual action in organizations. We contend that even for a well-informed and widely read manager gleaning the theoretical basis for this process from the recognized Beer trilogy “Brain of the Firm,” “The Heart of the Enterprise” and “Diagnosing the System” is difficult to justify in terms of time, understanding, and action. We maintain that a sound set of action principles emanating from Beer's primary work must be considered before tackling the noted trilogy. We use Beer's initial text “Cybernetics and Management” to trace some fundamental operational research and the interdisciplinary tripartite science of cybernetics. We commence our action model process with some introductory thoughts into operational research, cybernetics, VSD, and contextual action. Our first step toward action involves some primary definitions and principles of cybernetic theory and the prospect of controlling overwhelming variety. Our second step provides our set of coherent potential action principles fundamental to cybernetic theory. The paper is written in a journalistic rather than academic style reflecting the need to couch the interpretation of the theory in a language that the well-informed manager may readily translate into third step contextual practice.     

Dealing with coercion: Critical Systems Heuristics and beyond

This paper begins with an introduction to the philosophy and methodology of Critical Systems Heuristics (CSH). Following this, various citicisms of CSH are reviewed. One particularly important criticism is that CSH should not be seen as a replacement for other systems approaches, but as complementary to them. It is this idea of complementarity that has led several Critical Systems thinkers to take CSH, along with a number of other systems methods, and try to show that they are most appropriately used in different contexts. CSH, it is said, is at its most useful when we are confronted with coercive situations. However, in this paper it is argued that coercion is usually characterised by closure of debate. Therefore CSH, which depends upon the possibility of communication (or arbitration) between stakeholder groups, becomes redundant when coercion is experienced. It is further argued that coercion can only be addressed adequately by widening our definition of systems practice to include campaigning and direct political action. There is still considerable scope for developing these areas in the systems domain.     

Total systems intervention: A practical face to critical systems thinking

This is the first exposition of a new methodology (or perhaps meta-methodology) for systems practice known as Total Systems Intervention (TSI). Designed to overcome the weaknesses of hard, cybernetic, and soft systems approaches and build on their strengths, TSI represents a practical face of critical systems thinking. It advocates combining three building blocks-systems metaphors, system of systems methodologies, and individual systems methodologies—in an interactive manner which is deemed to be particularly powerful and fruitful. In this paper the philosophy, principles, and phases of the TSI methodology are set out and two very different examples of its use are provided.     

STUDIES ON HORIZONTAL COMPETITION AMONG HOMOGENOUS RETAILERS THROUGH AGENT-BASED SIMULATION

1. Introduction A supply chain is a network composed osuppliers, manufacturers, retailers, etc., whichcooperate to offer a kind of goods or servicesThese supply chain members cooperate andcompete with each other to maximize theiown profits. For example,…     

“EII META—MODEL” ON INTEGRATION FRAMEWORK FOR VIABLE ENTERPRISE SYSTEMS——CITY PLANNING METAPHOR BASED ON STRUCTURAL SIMILARITY

Enterprise systems must have the structure to adapt the change of business environment.When rebuilding enterprise system to meet the extended operational boundaries,the concept of IT city planning is applicable and effective.The aim of this paper is to describe the architectural approach from the integrated imformation infrastructure(In3) standpoint and to propose for applying the “City Planning” concept for rebuilding “inter-application spaghetti” enterprise systems.This is mainly because the portion of infrastructure has increased with the change of information systems from centralized systems to distributed and open systems.As enterprise systems have involved heterogeneity or architectural black box in them,it may be required the integration framework (meta-architecture)as a discipline based on heterogeneity that can provide comprehensive view of the enterprise systems.This paper proposes “EII Meta-model” as the integration framework that can optimize the overall enterprise systems from the IT city planning point of view.EII Meta-model consists of “Integrated Information Infrastructure Map(In3-Map)”,“Service·Framework” and “IT Scenario”.It would be applicable and effective for the viable enterprise,because it has the mechanism to adapt the change.Finally,we illustrate a case of information system in an online securities company and demonstrate spplicability and effectiveness of EII Meta-model to meet their business goals.     

Total systems intervention and human inquiry: The search for a common ground

Total Systems Intervention (TSI) is an approach to intervening in problem situations which has much to offer where complex interacting issues need to be addressed by the complementary use of intervention methodologies. That such an approach has much in common with Action Research (AR) has been recognized, with much recent effort being devoted to the relationship between AR and Critical Systems Thinking (CST), the theoretical endeavor underpinning TSI. This paper further develops this line of debate and relates AR or Human Inquiry (HI) more directly to TSI, using an information systems intervention to enhance the study. The outcome is a demonstration of how TSI implicitly uses techniques informed from the field of Action Research, and how a more thorough synthesis of HI with TSI might serve to improve the overall intervention process.     

Groundwork of a Sartrean Input Toward Informing Some Concerns of Critical Systems Thinking

Research under way by this author seeks to return to von Bertalanffy's philosophical deliberations believing that they can provide an input which is as yet untapped and which provides a journey through phenomenological and existential ideas. The motivation for the research stems from three interlinked areas. First, in examining the beginnings of Critical Systems Thinking, a justification is found for its embrace of diverse inputs which began with Critical Theory and Habermas. A main conclusion is that any diversity must have one thing in common: it must not violate systemicity. This leads to an examination of the initial Habermasian incorporation, where one finds that a question which directly leads Critical Systems Thinking to consider critical awareness, social awareness, and human emancipation remains unanswered. An answer is provided, but this answer comes from an as yet untapped source in the field, the work of Jean-Paul Sartre. The appearance of Sartre in providing what is deemed to be an important answer begs the further question of whether he can inform Critical Systems Thinking without violating systemicity. A return to von Bertalanffy, in the third section, shows that no such violation is pending since a reading of his philosophical deliberations paves the way for an input from Sartre, first through the phenomenological tradition and then through its existential variant. In the process, the systemic nature of both Sartre's approach and ethical concerns unfolds.     

Designing a Management System for a Rural Community Development Organization Using a Systemic Action Research Process

This paper describes the first phase, 'finding out', of a systemic participatory action research intervention in the management systems of a rural community development organization in the KwaZulu-Natal province of South Africa. The aims of the intervention were to (a) improve the management system of this organization, and (b) evaluate the usefulness of particular systems methodologies for the improvement of management systems of organizations involved in community development in under-resourced rural contexts. The second phase, "implementation," needs to be completed and thoroughly evaluated before any final conclusions can be drawn about the suitability of the chosen systems framework for Third World type rural contexts. However, the second phase is, at the time of writing, underway and all indications are that an interpretive ('Soft') Systems Methodology, combined with insights from a more functionalist ('hard') approach (with methods chosen through a Critical Systems Thinking framework) holds much promise for participatory systemic interventions in these contexts.     

Exploring an Explicit Use of the Concept of Sustainability in Transport Planning

The aim of this paper is to explore an explicit use of the concept of sustainability within transport planning. This paper analyses the concept of sustainability based on a practical approach for a sustainable development of Nordhavn, an area of Copenhagen, exemplifying a complex planning problem. An exploration of the application of the concept of sustainability is carried out using elements of Soft Systems Methodology (SSM). This approach indicates a need to separate the use of sustainability considerations regarding the transport planning ‘process’ from the transport planning ‘results’. The two approaches are related to the planning levels presented by Ulrich (Syst Prac 1(4):415–428, 1988). It was chosen to focus on the understanding of a sustainable transport planning process. This focus is addressed by four stakeholder groups interviewed based on the ‘ought to’ mode of Critical Systems Heuristics (CSH). Finally an outline of some of the factors of a sustainable transport planning process is proposed.     

Simulating the supply disruption for the coordinated supply chain

There are many disruptive accidents in the supply chain operations system and achieving the coordination of supply chain is main objective for supply chain research. While disruptive accidents have increasingly influenced the coordinated operation of the supply chain, existing research literature on the supply chain coordination is setting in a stationary environment. The answer for how the disruptive accidents affect the coordinated supply chain is given in this paper. Based on the benchmark supply chain which is coordinated by the negative incentive mechanism, we study the impacts of supply disruption on the supply chain system by using simulation approach in which two different distribution function of random variable are used to express the supply disruption. Comparison between these two simulation results and possible coordination mechanism under the supply disruption are proposed. From the perspective of supply chain risk management, we provide the inspiration for the manager.     

Conflict analysis approaches for investigating attitudes and misperceptions in the War of 1812

Formal systems engineering approaches to modeling misperceptions and attitudes are employed within the framework of the graph model for conflict resolution to systematically study the War of 1812 between the United States of America and Great Britain in order to provide enhanced insights into the causes of the war. More specifically, relational definitions for preferences, movements and stability concepts are defined for describing the attitudes and associated behavior of decision makers involved in a conflict. To capture misperceptions of decision makers in the War of 1812, attitudes are studied within the structure of a hypergame. Combining attitudes and misperceptions within the paradigm of the graph model furnishes the flexible analytical tool which demonstrates that misunderstanding of attitudes by Great Britain and the United States may have contributed to the outbreak of this nasty war.     

The road to emancipation is through organizational development: A critical evaluation of total systems intervention

Total Systems Intervention (TSI) has been claimed to be the practical face of critical systems thinking. This article reviews the central principles of TSI, describes its theoretical base, and outlines its logic. It is argued that, far from being the way forward for management science, as its supporters claim, TSI is beset by logical and conceptual problems which render its use problematic. More specifically, TSI appears to confuse logical types; its use of metaphors tends to be circular and unnecessary; and its avowed complementarism is insufficiently thought out. It is also argued that TSI is only contingently linked to critical systems thinking and that the latter's assumptions are not followed through in practice. TSI, in the final analysis, appears to be relying on commonsense, eclectically drawing on other problem-solving methods, but in itself unable to present a distinctively new, theoretically sound, and methodologically consistent approach.     

The Ontological Constitution of Bounding-Judging in the Phenomenological Epistemology of von Bertalanffy's General System Theory

An analysis of the current presentation of boundary judgments in the Critical Systems literature highlights a general result: that the activity of bounding has been, implicitly or explicitly, considered as an epistemological issue. By arguing that knowledge is not produced singularly by bounding, the paper informs this general result. This, in turn, informs other results, which have emerged in current understanding. In particular, the paper argues (a) the reason why knowledge indeed never attains the status of "objective or right" knowledge, (b) how critique is dependent on some positing of knowledge, and (c) the exact place where critique is actioned. von Bertalanffy's attempted systems epistemology is considered at length because it explains and informs the epistemological conclusions seen to have been drawn in the current Critical Systems literature. von Bertalanffy's attempt requires the support of Husserlian phenomenology, especially Sartre's understanding of it. This requires an in-depth discussion of the phenomenological understanding of consciousness. Since the conclusions stem from von Bertalanffy, the paper reconsiders the status of General System Theory in Critical Systems Thinking.     

Technical Note ：SINGLE-PERIOD TWO-PRODUCT INVENTORY MODEL WITH SUBSTITUTION： SOLUTION AND PROPERTIES

In this paper, we study a single-period two-product inventory model with stochastic demands and downward substitution. The optimal order quantities are presented and some properties are provided. Comparing with newsboy model, we prove that both the profit and the fill rate can be improved by using the substitution policy. This work was supported partly by NSFC/RGC Joint Research Program under grant 79910161987 and the National Science Foundation of China (79825102, 70231010, 70321001). Lianqiao CAI is lecturer of School of International Business, Beijing Foreign Studies University. He received his B.S. and M.S. from School of Economics and Management, Tsinghua University, in 1995 and 1998, and Ph.D of Management Science from Tsinghua University in 2002. His research areas include supply chain management, optimization techniques. Jian Chen is Professor and Chairman of the Management Science Department and co-director of the Research Center for Contemporary Management, Tsinghua University. He has over 80 papers published in some leading international journals and first class Chinese journals, and has been a principal investigator for over 20 grants or research contracts with National Science Foundation of China, governmental organizations, and companies. His main research interests include supply chain management, E-commerce, modeling and control for complex systems, decision support systems and information systems, and forecast and optimization techniques. He serves as associate editor of the “IEEE Transactions on Systems, Man and Cybernetics: Part A” and “IEEE Transactions on Systems, Man and Cybernetics: Part C”, and on the Editorial Board of “The International Journal of Electronic Business” and “System Research and Behavioral Science”. He is the recipient of the Outstanding Contribution Award of IEEE Systems, Man, and Cybernetics Society in 1996, and the Young Scientist Award of China in 1992. He was Secretary General of the 1996 IEEE International Conference on Systems, Man, and Cybernetics in Beijing, Co-chair of the IPC of 1998 International Conference on Systems Science and Systems Engineering, Chair of the First Asian eBiz Workshop in 2001, Co-chair of the Asian eBiz Workshop in 2002 and 2003, and Co-chair of the international conference on Global Supply Chain Management in 2002. Houmin Yan received his B.S. and M.S. from the Department of Automation, Tsinghua University, in 1982 and 1985, respectively, and his Ph.D. from the Faculty of Management, University of Toronto in 1993. From Jan. 1994, he is with the Department of Systems Engineering and Engineering Management, the Chinese University of Hong Kong as an Assistance, Associate and Full Professor. He was a tenured Associate Professor at School of Management, the Univ. of Texas at Dallas. His main research areas are operations management, stochastic models, simulations, and supply chain management. He has published in journals such as Operations Research, Manufacturing and Service Operations Management, Production and Operations Management, Journal of Optimization: Theory and Applications, IIE Transactions and IEEE Transactions. He consults several high-tech companies, such as Motorola, C&K Systems, and Oriental Power, on issues spanning from production planning and scheduling, supply chain management to business process re-engineering. He is a member of INFORMS.     

Ethical skill development as an imperative for emancipatory practice

Total Systems Intervention (TSI) as a form of Critical Systems Thinking has been subject to criticism concerning the actual application of its emancipatory commitment. The emancipatory potentials of TSI or other systems-oriented change efforts may possibly be improved through their linkage to employee ethical skill development. Acknowledging a “strategic twist” in consulting efforts to encourage greater emancipatory practice and a more communicative ethic, an agenda for consultants is suggested to provide incremental emancipatory potentials for organizations with many apparently coercive characteristics.     

Testament to conversations on critical systems thinking between two systems practitioners

This is a testament to conversations held in Berne and Fribourg, Switzerland, in late 1988. The main theme that we present concerns seeking to find an adequate epistemology for systems practice, to find a truly critical approach, by shifting our interests from systems science to systems rationality (i.e., by reaching out toward a systems epistemological ideal) and by dealing with sociological phenomena such as the effects of material conditions and false consciousness and inequalities associated with these. Social rationalities relating to positivism, interpretivism, and critique are considered. Limitations and legitimacies of these rationalities in social contexts are made explicit in these discussions.Conversations were held in Berne and Fribourg, Switzerland, between 30 November and 5 December 1988.     

The Engagement Approach to Real-World Problem Solving: Toward a Coherent Soft-Systems-Based Theoretical Platform for Real-World Problem Solving

This paper presents an approach to understanding problem solving and innovation from the perspective of engagement. The approach is derived primarily from two research projects undertaken over the last 5 years. The first one into the apparent Comparison Parado in Soft Systems Methodology, and the second an 18-month research program into the social reality implied by Soft Systems Methodology. Engagement is argued to be the innovation of a framework of ideas within a social context. In this sense engagement is an extension of the nature in which humans take ideas and place them inside a social context and use this as a platform to make sense of their environment and take action in such surroundings with an eye to understanding, learning, meaning, adaptation, innovation, and interpretation of such situations. Therefore, this paper presents a conjectured model of Engagement that is argued to be useful in helping to manage social complexity and real-world problem-solving activity. The paper positions engagement as a purely theoretical approach with multidisciplinary applications for whoever would like to use it.     

The Ontological Status of Critique

Two previous papers by the author are summarized in order to provide the context for the arguments and results of the present paper. The author's previous research has identified the exact place where critique is epistemologically actioned and this enables the present paper to argue for the attribution of ontological status to critique. Since it is commonly acknowledged that a lack of critique results in dogmatism or bounded rationality, these latter two are investigated—in greater depth than previously considered in the literature—and, though they are shown to be inescapable, they provide a route toward a fundamental principle which systemically brings together ontological, epistemological, ethical, and emancipatory concerns. The principle can be stated as follows: One is more or less emancipated depending upon the extent to which one is aware of critique-bounded emancipation as an ontological necessity and thus to the degree to which one ceases to attempt escaping from practical critique into the realms of dogmatic emancipation and rationally bounded emancipation. The paper provides accurate definitions of critique and emancipation, showing that one cannot be considered without the other, thus framing the manner in which further discussion of these two intimately related issues can be continued. In keeping with the author's previous published research, the relevance of von Bertalanffy's deliberations to Critical Systems Thinking, as well as Sartre's philosophy to systems thinking in general, is upheld.     

A Comparison of Interactive Planning and Soft Systems Methodology: Enhancing the Complementarist Position

Flood and Jackson (1991) explain the diversity of systems-based methods with a pluralistic System of Systems Methodologies by categorizing the various methods according to the problem context for which they are deemed to be best suited. The two methods classified as most appropriate for complex-pluralistic problems, Ackoff's Interactive Planning and Checkland's Soft System Methodology, are compared according to their underlying theory, problem-solving techniques, and outcomes. Despite their shared focus on the same problem context, the two methods are derived from different ontological assumptions which yield different techniques and outcomes. An argument is presented for conducting additional comparisons of methods that address the same problem context.