Changes in Multicultural Experience: Action Research on a Service Learning Curriculum

Service learning is a form of experiential education in which students engage in activities that address human and community needs together with structured opportunities designed for student learning and development. This study investigated the changes in the multicultural experience of graduate students who participated in a service learning curriculum. The participants comprised six graduate students who enrolled in the “Service Learning Research” course. Action research and qualitative methods were applied to analyze data including interview content, reflection diaries, and community service dossiers. The results revealed the following problems that the participants experienced at the beginning of service learning: (1) a sense of anxiety and anticipation before service engagement; and (2) substantial barriers during service delivery. Through guidance and reflection after intervention, the students demonstrated the abilities to question and observe. Moreover, the evaluation revealed that the participants reflected on the changes in their multicultural experience. Directly contacting service recipients was an essential factor affecting the participants’ changes, and keeping reflection diaries and engaging in in-class discussion facilitated supporting and inspiring the participants. According to the results of this study, we recommend that service learning curricula be reinforced through integrating multicultural teaching and challenging students to reflect on their conduct as well as supporting the students. Additionally, suggestions for subsequent studies are provided.     

Action Learning as a Mindset—The Evolution of PICCO

This paper investigates action learning as a maintenance of mindset. It is an account of a personal evolution from a 4-year work in progress Action Research (AR) study exploring organizational viability. That study, involving two separate organizations and four cycles of AR, has seen the researcher and to some extent the organizations develop action-learning mindsets. The paper is an attempt to step outside the study and its associated learning from an organizational perspective and to link the threads of learning from the mindset of an action researcher. The paper suggests that adopting the mindset of an action researcher favors the transfer of learning from one organizational situation to another. Advocating that action researchers do not restart their initial methodologies, it is contended that the second organization has gained advantage of learning from the first. It is concluded that action learning mindsets articulate cumulative wisdom from organizational and methodological perspectives.     

Professional Development through Action Research: Case Examples in South African Higher Education

This paper identifies the quality characteristics of a professional development (PD) program on action research (AR) and presents the results of a second-order evaluation of such a program. Three case examples in South African higher education demonstrate how AR methodology has been applied to design, conduct and evaluate the PD program and to identify new ways of learning and improving professional practice in higher education. From data analysis, we distinguish six factors significant in contributing to the quality of the PD program in all three universities: facilitator expertise, adaptive planning, responsive evaluation, critical events, application, and self-efficacy. On the basis of the evaluation results, we present five models: (1) the AR workshop cycles; (2) characteristics of a quality PD program; (3) a PD program on and through AR; (4) three levels of reflection on AR; and (5) meta-action research.

Enriching Service Learning by its Diversity: Combining University Service Learning and Corporate Social Responsibility to Help the NGOs Adapt Technology to Their Needs

Community-based service learning helps students link subject matter to everyday life and developing sense of responsibility to their community. Corporate social responsibility (CSR) is a form of corporate self-regulation integrated into a business model. Both promote civic engagement but the two hardly come across each other. We explore the process that enriched service learning with its diversity by combining CSR practices of a multinational software company. It begins by exploring different forms of action research with a focus on action engagement to improve students’ involvement in marginalized communities. The article provides field-based reflections of the sustained engagement and suggests ways in which service learning experiences may create rooms for innovation and growth in the non-profit sector, local communities, businesses, and students themselves.     

Community Service Learning and the Emergence of Systems Thinking: A Teacher Education Project in an Urban Setting in Turkey

This study explores how community service learning experiences are reflected in the cognition of prospective teachers. Initial thoughts related to the experience are analyzed in relation the emerging thoughts throughout and after the experience. The study explored the thoughts of 15 prospective foreign language teachers related to their participation in a community project. The participants tutored students with visual disabilities at a learning center in an urban setting in Turkey. As part of the community-based field experience, participants worked with the learners with visual disabilities over a 16-week period. For this study, multiple reflective narratives of experience were collected from each individual. The goal for the collection and analysis of these narratives was explore the participants’ thinking patterns throughout the project and encourage them to reflect on their experience. The analysis of participants’ discourse relied on analysis of co-occurring lexemes in sample utterances text with descending hierarchical classification and correspondence analysis. The main themes that reflected the thoughts of the participants were related to (a) visions for community service, (b) teaching students with visual disabilities, (c) reflections in action, (d) awareness through interactions with difference, (e) interactions with people during community service, and (f) efforts to contribute to the project site. These themes were discussed in relation to the contribution of community service learning and the emergence of systems thinking among program participants.     

You are Seldom Born with a Drum Kit in Your Hands: Music Teachers’ Conceptualizations of Knowledge and Learning Within Music Education as an Assessment Practice

Due to an increased demand for evaluation and accountability, the focus on assessment in public education has become stronger. Already leading to teachers’ deprofessionalization, another risk is assessment leading to criteria compliance and becoming a tool for measuring teaching quality. Those whose learning is affected are thereby not only students, but also teachers. One major factor to restore professionalism and focus assessment on learning is to change practitioners’ ways of thinking and not only their behaviour. Therefore, a group of seven music teachers and a researcher in music education have carried out a research and development project using participatory action research as approach as well as method. This article explores and presents these upper secondary school music teachers’ conceptualizations of musical knowledge, learning and educational communication working with peers. Using Deweyan pragmatism as a lens to interpret the qualitative data, the results show that while a professional language does exist, the music teachers’ conceptualizations of musical knowledge and learning and educational approaches differ. A key aspect for the teachers to develop their professional language, concepts and assessment practices is the teachers’ opportunities to communicate—both factual as well as perceived.     

Systemic Intervention in a University Department: Reflections on Arrested Action Research

This paper reflects on my experience as an insider researcher attempting to use critical systems ideas and practices to promote quality improvement in a university engineering department. Reflection is a key part of learning. This paper is intended to contribute to critically, self-reflective learning for the community of systems practitioners. These reflections on my questions about participation, ethics, politics of process, and the choices and actions resulting from them may help others to formulate their own. The complexity of systems practice places substantial demands on the researcher, particularly in the case of insider, practitioner research. Nevertheless, the exploration of critical systems approaches to critique boundaries and structure ‘problems’ in the core aspects of higher education in locally meaningful ways should continue. While demanding, it still can work to promote learning about authentic quality.     

Film Use to Promote Understanding in Change and Diffusion of Innovation

The paper explores cinematic films as a pedagogical tool to promote critical thinking and student discussions in a doctoral-level learning, design, and technology seminar course at a major U.S. research university. These discussions focused on systemic change and systemic thinking concepts. The authors offer evidence from the literature that supports films’ power as a visual metaphor and neurocognitive stimulator to promote development of new perspectives in graduate students on case studies through articulation, reflection, and explanation of their thought processes on change and diffusion of innovation. There are theoretical, political, social, and technological issues that create tensions during any systemic change effort. The goal of using film in this seminar is to equip students with the requisite skills, theoretical frameworks, and interpersonal experiences needed to address these issues within organizations and communities. The change expected from systemic thinking is for students to think more deeply about the interconnectedness of systems and the importance of bottom-up change efforts that consider the perspective of all stakeholders.     

基于改进PSO的保障性社区公共服务设施配置空间优化研究

近年来,房地产价格持续快速上涨,居民住房问题日益突出,为了缓解中低收入居民住房问题,政府兴建了大批保障性社区.而当前保障性社区公共服务设施普遍存在配置不完善,供给滞后,低效与供给过剩同时存在的问题,导致人口入住过程缓慢,入住率低.这不仅影响到居民的生活质量,同时也影响到保障效果的实现及和谐社会的构建.文章以上海市保障性社区为研究对象,在多目标约束条件下,构建了可以清晰表达保障性社区公共服务设施配置空间的多目标微粒群算法(particle swarm optimization,PSO)优化模型,并基于所构建模型,实证分析保障性社区公共服务设施配置优化模拟,在此基础上求出了公共服务设施最优配置方案,这对于提高保障性社区公共服务设施配置的科学性和合理性,完善社区公共服务设施的配置理论,具有较大的理论意义和实践意义.     

Action Research on Land Management in the Western Amazon, Peru – A Research Process, Its Outcomes and the Researcher’s Role

The article explores the action research process throughout a land management research project, with the ambition to reflect upon action research as a working approach. It is shown how this process is experienced from a researcher’s point of view and it critically analyses its methodology and process, outcome and the role of the action researcher.The learning environment known to farmers and framed by local institutions and practical experimentation, embedded in the local worldview, constituted a necessary starting point for achieving motivation and practical outcomes. Tight feedback loops between practice and reflection enabled joint learning and innovation and rapid implementation of measures suggested by the farmers. The approach could be particularly useful for local NGOs and local universities.     

Improvements in Introductory Programming Course: Action Research Insights and Outcomes

Programming is a rewarding and yet demanding field in the ICT labormarket, but it is considered a challenging and difficult area of learning for significant numbers of novice programmers. As a result, high attrition rates from introductory programming (IP) courses are reported despite extensive research which attempts to address the issue. In this research, an action research methodology was used with three cycles to investigate and improve the teaching and learning process of the IP course. There were nine activities performed during the span of these three cycles. All three entities of the didactic triangle (student, instructor, and content) together with learning context were incorporated into the research design to understand the problem better and execute the proposed solution. The result shows that three cycles of the action research methodology helps in understanding and improving the students learning outcomes in the IP course. Moreover, the attrition rate was also reduced in the IP course.     

Dilemmas of Confrontation

Practicing action research in workplaces is a choice of letting oneself be closely involved in other peoples’ integrity as working men and women. The encounter between the researcher and the social group in the contract organization is the vital and sometimes only instrument for generating new learning and lasting change, thus it is critical for engaged action researchers to continuously be self-reflective on our praxis and appearance in this encounter. Within the action research literature, this encounter is discussed in relatively broad terms emphasizing preferred roles, values and strategies for organizing collaborative learning processes. Relatively little is reported, however, on the unpleasant sides of this interaction between the researcher and the collaborative group. In line with Greenwood and Levin’s (1998) argument for the action researcher as a friendly outsider who confronts in a supportive way, most researchers practicing action research have experienced how difficult it is to be as confronting as it takes if dysfunctional social routines are to be changed. In this article, I report on my own practice from an action research project, where I gradually developed my skills and confidence in acting more confronting as to bring forward new collaborating working routines among metal workers. I discuss three different forms of confrontation to be of critical necessity. By daring to act more confrontational, I also realized that it made me feel better about myself as a professional engaged researcher as I could reveal my true meanings and perspectives to the workers. I conclude by suggesting that in order for an engaged researcher to be able to develop her role as a confronting practitioner it is important to work closely in a team with fellow researchers, as well as to have the personal capacity to be self-reflexive and self-therapeutic.     

Community Work Research through Co-Operative Inquiry in Timor-Leste,Australia and Peru: Insights into Process

Co-operative inquiry is an under-explored method in community-based research. Its democratic approach involves a group of “co-researchers” collaboratively inquiring into a mutually-agreed research topic through systematic cycles of reflection and action. This article shares the process, outcomes, and methodological reflections of three co-operative inquiries that were conducted as part of an international study regarding love in community work. Groups of up to 10 community workers in rural villages in Timor-Leste, Australia, and Peru engaged in co-operative inquiry to collaboratively develop new knowledge to inform practice. The article analyses data regarding co-inquirer experiences of the methodology, and identifies the strengths and challenges of the co-operative inquiry method to support the collective generation of new knowledge. The article concludes that co-operative inquiry involves shared power, participation, action, and contextual reflexivity, and is a useful method for community workers to collaboratively develop innovative approaches to community work practice through cycles of reflection and action.     

When Research and Practice Collide: The Role of Action Research When There Is a Conflict of Interest with Stakeholders

This article discusses problematic aspects of the role of the action researcher when working with multiple stakeholders on a complex research project concerning regional development. The case presented here deals with the improvement of the regional innovation system in a small region in the south of Norway. The project resulted in a conflict between stakeholders and the action research (AR) team. We claim that when working in a regional context, the role of the action researcher is set to be a collaborator in a context of power play; the ultimate stakeholders must be defined as the citizens in that region. Therefore, in some situations the action researcher must have a legitimatised right to abandon collaboration and present a critical voice in the public deliberation. Strategic power play and strategic action by stakeholders represent a clear threat to the soft approach of collaboration, reflectivity, and democratic dialogue that AR represents. The ultimate challenge and obligation of the action researcher is to improve democracy in society in a long-term perspective through representing a critical capacity in the public deliberation.     

Building Organizational Identity: an Insider Action Research from a Founder’s Viewpoint

This paper features the implementation of an extensive insider action research, exhaustively following the framework of Coghlan and Brannick (2010, 2014). It consisted of two action research projects - the thesis action research and the core action research - which were done in a parallel manner, both following the iterative cycles of constructing, planning, taking, and evaluating action. The thesis action research was aimed at developing a theory on building organizational identity from the viewpoint of an organizational founder. On the other hand, the core action research was focused on promoting the specific identity of the Institute for Integrality, Inc. Quality and rigor were observed in the implementation of the action research cycles. In the fieldwork, there were three main cycles undertaken – understanding organizational identity, fine-tuning the practice of this identity, and designing the integration of this identity in organizational culture. Thereafter, significant learnings were derived from meta-learning in the form of content, process, and premise reflections. Finally, through the critical reflection of the project in the light of the experience and theory, A-Founder’s Integrative Theory of Organizational Identity Building was derived.     

SERVICE VALUE NETWORKS： VALUE, PERFORMANCE AND STRATEGY FOR THE SERVICES INDUSTRY

1. Introduction The services industry provides services notgoods (Hughes and Mitchell et al., 1993). Thisindustry is moving towards globalization(Kathawala and Abdou, 2003). In 1870 theservice sector employed slightly more than 20%of the U.S.…     

Environmental Education: Enhancing Learning and Awareness Through Assessment

Environmental issues are rapidly gaining momentum globally as humans try to find sustainable solutions to the effects of climate change, carbon emissions, and the actions of human-kind (see Olver, Blacklist those who ‘greenwash’. Companies must walk the talk regarding climate. The Times, 2011a; The weather warriors’ war. Real change will come when a few good men and women say ‘enough is enough’. The Times, 2011b). To enhance learning and awareness of environmental issues among Environmental Education students and the community at large, this study situated assessments within communities of practice around the university. Using action engagement within action research students had to work with insiders from the community to identify, formulate action or intervention plans and find solutions to problem situations in the community. Using action engagement within action research in this study definitely enhanced student’s knowledge of their community’s problems. Their personal involvement and the cyclical approach adopted, enhanced students’ emotional understanding and gave them an insider perspective into the situations and problems that required intervention; and trust was built between the students and members of the community as they worked together to accomplish a common goal.     

Student Engineers as Agents of Change: Combining Social Inclusion in the Professional Development of Electrical and Computer Engineering Students

Community-based action research helps students link subject matter to everyday life and developing sense of responsibility to their community. While combining research and a development into teaching engineering software which has been vastly conducted in engineering disciplines such as Electrical and Computer Engineering (ECE) and Computer Science (CS), including inclusive participatory research is yet to be fully developed. We participated in the NGO by providing information technology (IT) and/or assistive technology (AT). This paper examines the practice of action research in service-learning projects that aim to introduce more socially responsible studies in the context of engineering education. It begins by exploring different forms of action research that may benefit engineering disciplines with a focus on action engagement to improve students’ involvement in marginalized communities. The article provides field-based reflections of the action research project and suggests ways in which practice of action research may increase socially responsive value in the professional development of student engineers.     

Strategic Management in Action

This paper sets out to overview the strategic management process and its alignment with a systemic approach and to briefly review the necessary enablers, namely: the presence and practice of learning at the individual, group, and organizational level, a culture of exploration and innovation, which implies a receptiveness to new ideas, and the space or opportunities to practise the skills putting the learnings into action. Having set the study's theoretical context, the paper then explores some of the realities and implications, both for strategic management and the action researcher, by examining two quite different case scenarios from within a large Australian-based financial services organization, the first, Case Study A, involving a more strategic focus, and the second, Case Study B, an operational one.